Support

Something broken, something confusing, or a question about your account — this is where to start. We read every message and answer directly.

Email us

Write to us and tell us what happened. If it is about your account, send it from the address the account uses so we know it is you.

We answer within two business days.

I was charged and I do not know what for.: Check which subscription is active under Settings → Account. If you bought it inside the Zodivai app (where available), the charge comes from Apple or Google and appears on their receipt rather than ours. Email us with the date and amount and we will find it.
How do I cancel?: If you subscribed on the website, cancel under Settings → Account, and you keep access until the end of the period you have paid for. If you subscribed inside the app, you must cancel through your Apple or Google account — cancelling in Zodivai does not stop that billing.
I cannot sign in.: Ask for a sign-in link on the sign-in page; it works without a password. If the email does not arrive, check your spam folder first, then write to us from the address on the account.
My chart looks wrong.: A chart is only as accurate as the birth time and place behind it. Check both under Settings, especially the time zone. An hour out will move house cusps and can change the ascendant entirely.

You can download everything the account holds, or delete it, without asking us.